ONBRAND Privacy Policy

ONBRAND is committed to protecting our customers’ personal information. We have created this Privacy Policy to help you understand how we collect, use and protect your information when you visit our website and/or use our products and services. If you have any questions or concerns, please contact us at [insert contact email].

This Privacy Policy covers the following topics:

1. What Information Does ONBRAND Collect?

We may collect and process the following data about you:

Information you provide to us:

• Information provided when filling in forms on our website, including registration details, service subscriptions, material submissions, or service requests
• Correspondence records when you contact us
• Survey responses for research purposes (participation is voluntary)
• Transaction details for orders processed through our site
• Order fulfillment information

Information we collect automatically:

• Details of your visits to our site including traffic data, location data, web logs and other communication data
• Resources you access on our website
• Technical information to help us improve our services

2. How Does ONBRAND Use Your Information?

We use the information we collect for business purposes including:

Service Delivery:

• Processing registration applications for website access and services
• Processing transactions and orders placed on our site
• Managing loyalty programs, rewards, discounts and special offers
• Handling customer requests, enquiries and complaints

Business Operations:

• Marketing, promotional activities and market research
• Staff training and quality control purposes
• Network monitoring, testing and system maintenance
• Identity verification for password recovery and login assistance
• General administrative and business operations

Legal Compliance:

• Business transfers where you are a customer or potential customer
• Meeting legal, governmental or regulatory requirements
• Legal proceedings, crime prevention, fraud detection and prosecution

3. Sharing Your Information

We may disclose your personal information to third parties in limited circumstances:

• Service providers: Companies that host data centres, maintain service platforms and other infrastructure on our behalf
• Legal authorities: When required by law, governmental or regulatory authority including law enforcement and emergency services
• Authorized recipients: As permitted under the Privacy Act 2020 and other applicable privacy legislation

We do not sell, rent or trade your personal information to third parties for their marketing purposes.

4. Cookies and Website Analytics

What are cookies? Cookies are small data files stored on your device that help websites recognize return visitors and improve user experience.

How we use cookies:

• Track website traffic patterns and popular content
• Enable automatic login to certain areas
• Improve website functionality and user experience
• Collect aggregated (non-personal) data for analytics

Your choices: You can disable or delete cookies through your browser settings. This will not prevent you from using our website, though some features may be limited.

5. Information Security

We take your privacy seriously and have implemented appropriate safeguards:

• Access controls: Only authorized employees who need access to provide services can view your personal information
• Physical security: Secure facilities and controlled access to systems
• Technical safeguards: Electronic security measures and encryption
• Procedures: Strict internal procedures to prevent unauthorized access

While we use industry-standard security measures, no internet transmission is completely secure. We cannot guarantee absolute security but will notify you of any significant security breaches as required by law.

6. ONLINE Payments

Secure processing: Payments are processed through secure, encrypted connections. However, you acknowledge that internet transmissions carry inherent risks.

Liability: ONBRAND is not liable for unauthorized interception or access of payment information by third parties during transmission. We recommend using secure networks when making online payments.

7. Your Rights and Accessing Personal Information

Under New Zealand privacy law, you have the right to:

• Access: Request copies of personal information we hold about you
• Correct: Ask us to correct inaccurate or incomplete information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Update: Modify your personal information at any time

How to exercise your rights: Send a written request to [insert contact details]. We may charge reasonable fees for providing copies of information and will advise you of any costs beforehand.

Your responsibility: Please ensure that personal information you provide to us is accurate and up to date.

8. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When information is no longer needed, we securely dispose of it in accordance with our data retention policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

10 .Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

ONBRAND
Email: sales@onbrandgroup.co.nz

11. Acceptance and Consent

By using our website and services, you acknowledge that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

12. Legal Disclaimer

Information on this website is provided “as is” without warranty of any kind. While we strive for accuracy, our website may contain technical inaccuracies or errors. ONBRAND may make changes to products, programs or information at any time without notice.

External links: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.

This Privacy Policy is governed by New Zealand law and complies with the Privacy Act 2020.